1. Return Policy
We accept returns within 7 days of purchase. To be eligible:

• Items must be unused, in their original packaging, and with tags attached.

• Proof of purchase (order number/receipt) is required.

• Final sale items (e.g., personalized/custom products) are non-returnable.

2. Return Process
To initiate a return:

• Contact our customer service at support@tiklighting.com within 7 days.

• Provide your order number and reason for return.

• We will email you a prepaid return shipping label (if applicable) and direct you to the nearest return service point.

• Ship the item to the designated return location provided by our team.

3. Refund Policy

• Approved returns: Refunds will be issued to your original payment method within 7-10 business days after we receive the item.

• Non-damaged/defective items: Return shipping fees will be deducted.

• Damaged/defective items: Full refund + return shipping fees covered.

• Non-returnable items: Store credit may be offered at our discretion.

4. Dispute Resolution
Please contact us first at support@tiklighting.com to resolve any issues.